Faq's

Pricing, GST & Store Discounts

Yes. All prices displayed on our website are inclusive of all applicable taxes.
GST (Goods and Services Tax) is an indirect tax under the Indian taxation system. It is levied by the Government on the supply of goods and services, which is why it is applicable to your order.
Yes. If you cancel your order or return the product as per our return policy, the GST charged on that order will also be refunded.
No. Store discounts are not applicable on customised products.
No. The listed store discounts are applicable only in cities where we have a physical store.

If you need delivery to a city where we don’t have a store, please WhatsApp or call us to check available discounts and offers.
Yes. We offer extra in-store discounts based on your total bill value when you place the order at our physical store:

Bill Value (₹) Store Discount
10,000 – 20,000 2%
20,000 – 45,000 3%
45,000 – 1,00,000 5%
1,00,000 – 2,00,000 7%
2,00,000 – 5,00,000 9%
5,00,000 – 8,00,000 12%
8,00,000 – 10,00,000 15%
Above 10,00,000 Connect with Store team
  • Store discounts are not applicable on customised products.
  • These discounts are valid only in cities where we have store presence.
  • For deliveries to cities without a Fabuliv store, please WhatsApp or call us to know about current offers and discounts.

About Fabuliv

Fabuliv.com is India’s leading online store for a wide range of home, curio, and interior décor products.

We are backed by Ishita Craft Essentials Pvt. Ltd., which manufactures solid wood furniture and home décor products.
You can reach our Customer Service Team at:
  • Email: support@fabuliv.com
  • Phone: +91 7827-133-144
  • WhatsApp: +91 70601 41124
Corporate Office
Vatika Atrium, C4R2+5Q5, Golf Course Rd, Parsvnath Exotica,
Block A, Sector 53,
Gurugram, Haryana – 122022
Phone: +91 7827-133-144
Email: hello@fabuliv.com

Factory
Khasra No. 672 & 674, Kithore Road,
Hapur, Uttar Pradesh – 245101

Assembly

Yes. We provide free assembly service for orders above ₹25,000.

Please WhatsApp us on +91 70601 41124 to schedule a technician visit.

Payments

We accept:
  • Credit cards
  • Debit cards
  • UPI
  • Internet Banking
You can also pay using our part payment method or choose from multiple EMI options (available on the checkout page).
We offer a hybrid payment method:
  • For non-customised orders: Pay 60% of the order value at the time of placing the order.
  • For customised orders: Pay 80% of the order value at the time of placing the order.
  • The remaining amount must be paid 2 days before the estimated delivery date.
Yes. We offer multiple EMI options. You can view and select available EMI plans on the checkout page.
Yes. All transactions are processed in a secure environment.
  • Our payment system is 128-bit SSL encrypted (VeriSign certified).
  • You can check if the transaction is secure by looking for the lock icon in your browser.
  • We do not store your card details; the information is transmitted securely to the bank.
  • Our payment gateway partner is Razorpay.
Your card and bank details remain safe and confidential.
If your transaction is successful, you will receive a confirmation email.
  • If you do not receive an email, please try placing your order again.
  • For confirmation or help, contact our Customer Care Team at +91 7827-133-144.

Privacy & Security

Yes. We are committed to providing a safe and secure shopping experience. We respect your privacy and ensure your personal details are kept confidential and not shared with any unauthorized third party.
For more details, please refer to our Privacy Policy.
No. We do not store any credit card details.
No. Your information will not be sold or passed on to any third party without your consent. Your privacy is extremely important to us.
You can read more in our Privacy Policy.
Yes. You can complete debit/credit card or net banking transactions through the Fabuliv mobile site.

Fabuliv.com is secured by Norton and powered by VeriSign, which protects your card information while transmitting it securely to trusted payment gateways managed by leading Indian banks.

Cancellations & Returns

Once your payment is confirmed, your order generally cannot be changed or cancelled.
However, in exceptional cases, you may:
  1. Email us at support@fabuliv.com
  2. Raise a cancellation request within 12 hours of placing your order
If your order has already been processed, cancellation will not be possible.
Cancellations are solely at the discretion of Fabuliv.
We do not accept returns.
We only provide replacements in case of:
  • Manufacturing defects
  • Damage in transit
To initiate a replacement:
  1. Call our Customer Care Team at +91 7827-133-144 or
  2. Email us at support@fabuliv.com
Please do not return any product without speaking to a Fabuliv representative first.
Products returned without prior approval will be sent back to you, and we will not be able to process any refund.
Return shipping charges apply if the shipment’s volumetric weight is more than 3 kg.
Volumetric Weight formula: Length x Breadth x Height / 4500 (dimensions in centimetres)

For all returns/replacements, please email support@fabuliv.com with your order number and tracking ID.
For more help, call our Customer Care Team at +91 7827-133-144.
If the outer packaging appears damaged or open:
  • Do not accept the package.
  • Refuse delivery and immediately contact our Customer Care Team.
We will arrange a replacement or a full refund, depending on your preference and product availability.
If you notice any defect or missing part:
  • Call our Customer Care Team at +91 7827-133-144, or
  • WhatsApp us at +91 70601 41124
You must inform us within 48 hours of delivery to be eligible for a replacement.
We will provide a replacement as quickly as possible.

Shipping & Delivery

Delivery usually takes 2–4 weeks, depending on the product.
  • Please check the specific product page for detailed timelines.
  • Customised products may take longer based on design and production.
  • For an estimated delivery timeline for a specific product, contact our customer support.
We always try our best to deliver your products quickly and in perfect condition. However, we cannot guarantee delivery on a specific date.
  • You will receive email updates at important stages of your order.
  • You can also track your order by clicking on “Track Order” on our website’s homepage.
  • After shipment, you’ll receive an email with the courier partner’s name and tracking number. Enter this tracking number on the courier’s website to see detailed status.
If you are not receiving updates or face issues, please call us at +91 7827-133-144 or email support@fabuliv.com.
Yes. A signature is required on delivery to confirm that the order has been received in good condition (without visible external damage).
  • On any product page, use the “Check delivery estimate for your PIN code” option on the right side.
  • Enter your PIN code to see if we deliver to your location and to view the estimated delivery time.
  • If no one is available at the time of delivery, you can contact our Customer Care Team to reschedule.
  • For furniture deliveries, you will receive a call before delivery. Please inform the delivery team in advance if you are not available, ideally before the product is dispatched
Currently, we do not deliver products outside India.
  • Yes, you can request a change of shipping address by contacting our Customer Care Team at +91 7827-133-144 or emailing support@fabuliv.com.
  • Address, invoice, or billing-related details can only be changed before dispatch of the product.
  • Once the invoice is generated, we will not be able to modify these details.
  • Free delivery is applicable only for the first delivery attempt to your shipping address.
  • If delivery is missed from the customer’s side, additional visit/installation charges may apply for subsequent attempts.
  • In the absence of a service lift, our delivery partner will deliver the product only up to the ground floor (where applicable).