- Do I have the ability to cancel an order? For lighting products: Cancellations are not allowed post placement of an order. In cases of exception, get in touch with our Customer Care Team, and they will help you in the most optimum way. There will be no refund in the event of cancellations or Part Payment orders that comprise lighting products; the paid advance amount shall be forfeited as charges with regard to cancellation.For other products: Cancellation on other product categories is possible, only if the products have not yet been shipped. Please speak with our customer care representatives for assistance and guidance on the same.
- What are the steps in initiating Returns? You need to call our Customer Care Team to begin the process of Returns. You can either call us on +91 7827-133-144 or send an email to email@example.com. You are advised not to return any products without speaking first to a Fabuliv representative. Products that are returned without our knowledge will be resent to the customer, and we will not have the ability to process any refund.
- Who bears the shipping costs if I return a product? Return shipping charges will apply, If the shipment’s volumetric weight is more than 3 kg.
Calculation of Volumetric Weight: LXBXH/4500 (Dimensions are in centimeters).
For all returns, please send an email to firstname.lastname@example.org with your order number and tracking ID. For additional queries, call our Customer Care Team on +91 7827-133-144.
- What is the Notice Period for Returns? Refund will be offered only if the product’s replacement is unavailable. You need to notify us when you receive a damaged or defective product within 48 hours post delivery. You are requested not to accept any products with damaged or tampered packaging, excluding normal wear and tear on the package’s outer surface, which is acceptable in the process of transit.
- Are there any specific conditions for returning a product? The returned product must be completely unused, in its former packaging, and in the original condition while you received the product. Every package and product has a serial number attached to it. This serial number must be legible and not tampered with during return. You need to notify us of the same within 48 hours of product delivery to receive a replacement. Returns for lighting, furniture and fragile products will only be accepted only in case of manufacturing defect.
- In what situations can my order be cancelled?
- If a product gets rejected during the process of Quality Check
- If the product stock is unavailable with our vendors
- If our shipping partners fail to deliver to the desired location
- What are the steps of returning a product to Fabuliv? If you want to return any product, please inform any of our customer care representatives. Products returned without intimating us will be resent to the customer, who will not be entitled to any refund. To return products according to our Return Policy, kindly login a request with our Customer Care Team, by either calling us on +91 7827-133-144 or sending us an email at email@example.com. Once a request for returns is approved and authorized from our side, we will pickup the product by ourselves. In locations where we do not offer Reverse Pickup facility, kindly ship the product through a trusted courier service to our warehouse, whose address is mentioned below:
Ishita Craft Essentials Private Limited
Khasra No. 978,Opposite RTO Office,
Hapur - 245101
Uttar Pradesh (09) ,India
Mob: +91 8650000811
- What if the product packaging is found to be damaged on delivery? If you find out that the packaging of the product has been damaged or is open, refuse acceptance of the package and promptly notify our Customer Care Team. We will send a replacement product or offer a complete refund, which will depend on your preference and availability of products.
- What if the products have any defect or missing part? If you receive products with defects or missing parts, immediately call our Customer Care Team at 7827-133-144 or Whatsapp us at 8743-857-857 . You will be provided with a replacement as quickly as possible. You need to inform us of the defect or missing part within 48 hours of product delivery for receiving a replacement.
- Do I have the ability to return a product that turns out to be faulty during use? Certain Fabuliv products have a warranty period stated by the manufacturer. If after utilizing such a product, you come across any manufacturing defect or flaw, please check the warranty document issued by the manufacturer and contact them directly. If you fail to contact the manufacturer, you can contact our Customer Care Team. We will gladly contact the manufacturer on your behalf and come up with a resolution. This is only applicable for products that have a manufacturer’s warranty.