Q: ABOUT FABULIV.COM
What is Fabuliv.com?
Fabuliv.com is India’s leading online store for a colossal range of home, curio, and interior decor products.
How do I contact you?
You can contact our Customer Service Team through at firstname.lastname@example.org. or +91 7827-133-144
What is your address? Our address is mentioned below:
- Corporate Office
- Vatika Atrium, C4R2+5Q5, Golf Course Rd, Parsvnath Exotica,
- Block A Sector 53
- Gurugram, Haryana 122022
- +91 7827-133-144
- Registered Address
- 701, Saksham Apartments, sector 10 Dwarka,
- New Delhi, 110075,
- Delhi, India
Q: MY ACCOUNT AND WEBSITE
- What are the registration steps and how do I operate my new account? You need to click on “My Account,” which is situated on the top, right-hand side of our website. You will be redirected to a new page, where you can locate the “Create a new account” button on the left-hand side. Click on “Create a new account” and key in the required details, and then click on “Submit.” This completes the registration process, and you shall receive a confirmation email at the address you submitted.
- How can I update my account details? You need to click on “My Account” tab, following which you will be asked to enter your account details. To obtain your account information, scroll down. Click on “Edit” to modify your details and then on “Save” once you are done.
- I require personal assistance with regard to my order. Whom should I contact? Our customer service team will be glad to assist you with your order. Just call +91 7827-133-144 or send us an email at email@example.com.
- Is an account mandatory in order to shop at Fabuliv? Fabuliv.com offers you the option of guest shopping. All you need to do is click on “Continue as Guest” order from our fabulous product range.
- I am encountering problems while ordering. What should I do? Our website is optimally supported by Google Chrome, Mozilla Firefox, and Internet Explorer. Make sure the browser is up to date. If you are still facing problems, get in touch with our Customer Care Team on +91 7827-133-144 or write to us at firstname.lastname@example.org.
- What is meant by the term “cookies”? Should I enable cookies in my browser? Cookies are minor amounts of data that a website sends to your browser and gets stored on the hard drive of your computer. Your browser settings will generally have “cookies enabled,” which means that a particular website can send its cookie to the browser you are using. Cookies do not have the ability to access personal information; however, they use unique identifiers that stay anonymous.
- Can I order through phone? Yes, You can order the products over the phone. Kindly contact our customer care representatives on +91 7827-133-144 , or WhatsApp at 8743-857-857 and they will help you during purchase.
- What is the time period for receiving a refund? Refunds are processed within 7 business days of receipt of returned products in its original packaging. The refund period is inclusive of the time that is taken for completing the refunds process by Fabuliv.com, but excludes any delays that may arise through the bank or card issuers, or the total shipment time with regard to cheque refunds.
- How will I obtain the refund? All refunds (excluding cash payments) will be carried out through the same method of transaction used while purchasing the products. For instance, if you use a credit card to place the order, the purchase amount will be refunded to your credit card. Refunds for payments made through cash will be carried out either by an Account Payee Cheque in the name of the customer (stated as “billing name” at the time of purchase), or an online bank transfer through NEFT to the bank account of the customer.
- I have made a “Part Payment” order that includes multiple items and now wish to cancel one of the items. What will be refund procedure? If your order does not contain any lighting products, you can proceed with the cancellation according to the cancellation policy and obtain a partial refund. 30 percent of the value of the products that have been cancelled will be refunded to your bank account or card. Kindly note that the cash on delivery (COD) component of your order’s remaining items will remain the same, and the refund amount will not be adjusted to them.
- I have still not received any refund to my banking account. Why? For orders placed through prepaid methods, the amount will be credited to your card or bank account. For COD orders, the total order amount will be refunded to your bank account via NEFT. All refunds get processed and a transaction number is allotted after which the amount will be credited to your bank account within a period of 7 business days. Please get in touch with our Customer Care Team on +91 7827-133-144or for additional queries, mail us at email@example.com.
Q: BRANDS AND STOCKS
- Can I keep an item on hold for purchase in the future? Fabuliv offers you the opportunity of creating your very own wish list, through which you can keep products on hold for buying at a future date.
- How will I know if you stock a certain brand? You can search a brand of your choice by typing its name in the search bar or directly on the tab “Brands.”
- When can I expect new product ranges to be listed on the Fabuliv website? We regularly update our range of products; therefore, visit our website frequently to buy these products.
- Does Fabuliv offer a warranty on its products? All products are generally guaranteed with a warranty by suppliers. Please keep your purchase receipt intact for future warranty claims.
- Can I view the products in person before purchasing? Presently, we don’t have such a facility. However, if you have any questions about the products, feel free to contact our Customer Care Team on +91 7827-133-144 or send an email to firstname.lastname@example.org.
- I have purchased a product from Fabuliv.com. Will you provide assistance in assembling it? We do not have assembly option available as of now. However, the all fabuliv products are very easy to assemble. You can also contact our customer support team at +91 7827-133-144 or send us an email at email@example.com. You can also raise a request via the WhatsApp at 8743-857-857 .
- What payment methods are acceptable? We accept payment through the following methods: Cash on Delivery (COD), Credit/Debit cards, and Internet Banking. You can also purchase through our unique part payment method and EMI scheme.
- How does Cash on Delivery (COD) work? We offer you the benefit of making cash payments at the time of order delivery. You need to make the payment to the delivery executive after receiving your order. Please ensure that you make the payment prior to opening the packaging of the product.
- Do I need to make additional payment for COD service? Yes. For every transaction, we charge a nominal processing fee of Rs 165, which is non-refundable.
- How does Part Payment function? We offer our valued customers a hybrid payment method that combines both Prepaid and COD facilities for high-value orders. You are required to make a payment for a particular order’s partial value (which is Rs 500 or 30% of order value whichever is higher) at the time of order placement through credit/debit cards or Internet banking. The balance amount needs to be paid to the delivery executive at the time of receiving your order. Please note that the component of COD should not exceed Rs 15,000 presently.Make sure that the packaging of the product has not been tampered prior to making the payment and receiving your order. In addition, please note that you need to pay before opening the packaging of the product.
- What is the procedure of applying a discount coupon on the order? After clicking on “View your Cart”, you will be redirected to “Proceed to Checkout” page. Above that particular option, there will be a tab called “Do you have a coupon?” You can key in the discount or coupon code in that tab and avail the offered discount.
- My coupon code is not functioning. What shall I do? In such cases, our Customer Care Team will be glad to serve you. Just call us on +91 7827-133-144 or email us at firstname.lastname@example.org.
- Can I opt for EMI option through debit card? No, we are extremely sorry. EMI facility can only be availed to those customers having a credit card. For additional details, contact your bank.
- Is it safe enough to use credit cards on your website? We make sure that every transaction through credit card is carried out in a safe and secure environment. VeriSign has awarded a 128-bit security encryption certification to Fabuliv’s payment system. You can verify if the transaction is secure if a key lock is present at the bottom right corner of your web browser. We never retain credit card information post order completion. Rather, the information is directly submitted to the banks. You can be rest assured that your credit card or bank account details will be secured.
- My credit card information is not being accepted. What is the problem? Please double check with your financial institution or bank to rule out issues from their end. If problems still persist, contact our Customer Care Team on +91 7827-133-144.
- My computer crashed while processing the payment. How do I know if the payment was successful? Every successful transaction will receive an email for confirmation purpose. If you have not received a confirmatory email, try placing your order once again. Moreover, to obtain in-depth details contact our Customer Care Team on +91 7827-133-144.
Q: PRICING AND TAXES
- Are prices for every product inclusive of taxes? All prices are inclusive of taxes.
- Why is Value Added Tax being levied on my order? VAT (Value Added Tax) or CST (Central Sales Tax) is an indirect form of tax under the taxation systems of India, and is levied by the respective State Governments. VAT needs to be paid by the product’s ultimate consumer.
- How is the amount collected through tax, which is displayed on payment page, calculated? For products sold at the selling price of the website with a further discount of lower than 20%, VAT is already a part of the price, and no VAT will be levied separately. For products that have an additional discount of 20% or more, VAT will be levied additionally according to the norms of the product category. However, Fabuliv.com has presently decided to cap the further VAT collected from clients to 7.5% and will fund the remaining tax amount directly. Further discounts may include any type of coupon used during transactions or any cart-level discounts offered by Fabuliv.
- In the event of Cancellation or Return, will the levied VAT amount be refunded? Yes. If you return or cancel your order, levied VAT amount will be refunded.
Q: PRIVACY AND SECURITY
- Does Fabuliv store credit card details? No. We do not store any credit card details.
- Can I make a debit/credit card transaction or make a Net Banking payment through my cell phone? Yes. You can carry out debit/credit card transactions through the Fabuliv mobile site and App. Fabuliv.com is secured by Norton and powered by VeriSign that protects your card info while transmitting it securely to the highly-trusted payment gateways that are managed by leading Indian banks.
Q: CANCELLATIONS AND RETURNS
- Do I have the ability to cancel an order? Once the payment of your order is confirmed, your order cannot be changed or cancelled. In case of an exception, you may contact us through email at email@example.com and raise a request for Cancellation within 12 hours of placing your order for us to be able to confirm this cancellation. In case we have already processed your order, you will be advised that the cancellation is not possible. As we aim to maintain quick turnaround times on our order processing, dispatch, and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of Fabuliv.
- What are the steps in initiating Returns? You need to call our Customer Care Team to begin the process of Returns. You can either call us on +91 7827-133-144 or send an email to firstname.lastname@example.org. You are advised not to return any products without speaking first to a Fabuliv representative. Products that are returned without our knowledge will be resent to the customer, and we will not have the ability to process any refund.
Who bears the shipping costs if I return a product? Return shipping charges will apply, If the shipment’s volumetric weight is more than 3 kg.
Calculation of Volumetric Weight: LXBXH/4500 (Dimensions are in centimeters).
For all returns, please send an email to email@example.com with your order number and tracking ID. For additional queries, call our Customer Care Team on +91 7827-133-144.
- What is the Notice Period for Returns? Refund will be offered only if the product’s replacement is unavailable. You need to notify us when you receive a damaged or defective product within 48 hours post delivery. You are requested not to accept any products with damaged or tampered packaging, excluding normal wear and tear on the package’s outer surface, which is acceptable in the process of transit.
- Are there any specific conditions for returning a product? The returned product must be completely unused, in its former packaging, and in the original condition while you received the product. Every package and product has a serial number attached to it. This serial number must be legible and not tampered with during return. You need to notify us of the same within 48 hours of product delivery to receive a replacement. Returns for lighting, furniture and fragile products will only be accepted only in case of manufacturing defect.
In what situations can my order be cancelled?
- If a product gets rejected during the process of Quality Check
- If the product stock is unavailable with our vendors
- If our shipping partners fail to deliver to the desired location
What are the steps of returning a product to Fabuliv? If you want to return any product, please inform any of our customer care representatives. Products returned without intimating us will be resent to the customer, who will not be entitled to any refund. To return products according to our Return Policy, kindly login a request with our Customer Care Team, by either calling us on +91 7827-133-144 or sending us an email at firstname.lastname@example.org. Once a request for returns is approved and authorized from our side, we will pickup the product by ourselves. In locations where we do not offer Reverse Pickup facility, kindly ship the product through a trusted courier service to our warehouse, whose address is mentioned below:
Ishita Craft Essentials Private Limited Khasra No. 978,Opposite RTO Office, Meerut Road Hapur - 245101 Uttar Pradesh (09) ,India Mob: +91 8650000811
- What if the product packaging is found to be damaged on delivery? If you find out that the packaging of the product has been damaged or is open, refuse acceptance of the package and promptly notify our Customer Care Team. We will send a replacement product or offer a complete refund, which will depend on your preference and availability of products.
- What if the products have any defect or missing part? If you receive products with defects or missing parts, immediately call our Customer Care Team at 7827-133-144 or Whatsapp us at 8743-857-857 . You will be provided with a replacement as quickly as possible. You need to inform us of the defect or missing part within 48 hours of product delivery for receiving a replacement.
- Do I have the ability to return a product that turns out to be faulty during use? Certain Fabuliv products have a warranty period stated by the manufacturer. If after utilizing such a product, you come across any manufacturing defect or flaw, please check the warranty document issued by the manufacturer and contact them directly. If you fail to contact the manufacturer, you can contact our Customer Care Team. We will gladly contact the manufacturer on your behalf and come up with a resolution. This is only applicable for products that have a manufacturer’s warranty.
Q: SHIPPING AND DELIVERY
- What is the duration for delivery? The complete process of delivery will take 7-10 business days.
Total time bifurcation?
Time Bifurcation Process schedule 24-48 hours Assigning the order to warehouse 3-4 business days Quality check, order packaging, assigned to logistics 5-10 business days Delivery (From warehouse to your doorsteps)
- Can I have a particular product delivered on a particular day? We do our best to deliver products bought from the website in a flawless condition and in the quickest possible time. However, we cannot offer a commitment.
- In case of Cash on Delivery, can I open the package before paying? We sincerely apologize, but at Fabuliv, we do not possess an open delivery system. If you have any problems with the product, get in touch with our Customer Care Team by calling +91 7827-133-144.
- How do I track my order? The status of your order is updated through email at every important stage. You, too, have the ability to track your order by yourself by clicking on “Track Order” that appears on our website’s homepage. If you are facing issues with regard to emails or if fail to receive regular updates, contact our Customer Care Team quickly. Give us a call on +91 7827-133-144 or drop an email at email@example.com. An email will be sent to your inbox post shipment of the order and contains the name of the service provider and the tracking number. Key in the tracking no. in the tracking section on the service provider’s website. The order status contains in-depth information about your order.
- Do I have the ability to return the order to the shipping agency and collect my cash back? We sincerely apologize, but we do not offer the facility of returning any product to the shipment carrier and collecting your cash back. If the product fails to live up to your expectations, quickly contact our Customer Care Team on +91 7827-133-144 or email us at firstname.lastname@example.org.
- Do I have to sign for the delivery? Yes. You need to provide your signature in the delivery form, by which you give a confirmation that your order was delivered in the right condition (without external damage or defect).
- How do I know if Fabuliv delivers to my PIN code? After you click on any particular product, on the right-hand side there exists a tab that states “check delivery estimate for your PIN code.” You need to key in your PIN code in that tab and find out if we deliver in your region along with the expected time for delivery for your order.
- What if no one is at home when the order arrives? In case, no one is available at the address, you can contact our customer care team to reschedule the delivery.
- Does Fabuliv deliver products and packages outside India? Presently, we are not delivering products to regions outside India.
- My order has not arrived. What should I do? Please provide an allowance of up to 10 business days for delivery starting from the day of receipt of order confirmation. The status of your order is communicated to you through email at every major step. If you are facing hassles reading the emails or if you fail to receive regular updates, kindly get in touch with our Customer Care Team promptly. Give us a call or drop in an email.A confirmation email is sent to your inbox post shipment of the order, and it contains the name of the service provider and the tracking number. Key in the tracking no. in the tracking section of the service provider’s website. The order status will offer in-depth information with regard to your package. If our courier partner fails to reach you for any reason, we will offer instructions for collecting the package directly from the courier partner. In such situations, Fabuliv holds the right to cancel the contract of sale. In such a scenario, we will provide you with a full refund.
- How can I change my shipping address post placement of an order?For performing this action, you need to get in touch with our Customer Care Team on +91 7827-133-144 or email us at email@example.com and provide the new shipping address.