We at Fabuliv.com strive to be more than just an online store, we try to improve your experience in discovering Products, handcrafted by Skilled Artisans of India and maintain your curiosity by introducing new products straight from the skilled hands. We also attempt to follow a made-to –order model of sustainable chain of production and attempt to provide the highest level of customization possible for our customer.
At “Fabuliv” we take great care in delivering your products to you and we partner only with reputed Courier Services.
Delivery Time -If you are in a hurry, then you are at the wrong place, because at Fabuliv we believe in slow and sustainable living. Our delivery timelines are far more than other market players and we proudly celebrate it, as each of our product comes with a story, uniqueness and a soul that runs while making that product. Our products are not a result of mass production done by machines, rather, they are individual accents curated with utmost love by nibble hands of skilled artisans who put in their souls while making these rare masterpieces. There is always a spirit of joy that runs in our products as we do not force deadlines on our Artisans and request you the same.
Generally the decor, kitchen and lighting products reach your doorsteps in 1-2 weeks and Furniture products reach you in 2-4 weeks.
Although we make sure that we deliver the products within the above mentioned timelines but a humble request to allow us some time in rare cases of exception.
For any questions or clarifications relating to the product, feel free to contact our Customer Support on +91 7827-133-144.
Understanding your Product:
Accessories shown in the photograph are meant for representation purposes only, and are not part of the actual product.
All of our products are handcrafted by skilled artisans with meticulous care. Given its handmade and hand-finished nature, variations in the wood, glass, teracotta, eco-mix or metal work are to be expected and celebrated. Each item is unique and no two are exactly alike
Placing an Order:
Please check the dimensions of your entrance/door to your premise before buying, so that there is no problem in getting the product inside at the time of delivery. In such a situation, we will not be able to accept return or cancellation requests. Certain items require no assembly and can be used as-is. For this, please check the item details. Wherever we assist with assembly, the carpenter visits will be scheduled.
On Delivery: Our support and delivery team will be in coordination with you for a hassle-free installation process.
Free delivery is only applicable for the very first attempt on a visit to your ship-to address. In case of a missed delivery, (from a customer)/ an extra visiting charge would be applicable for later installation. Our delivery partner shall only deliver the product to the ground floor in the absence of a service lift in your apartment. (if applicable)
Extra charges applicable for weekend or specific time deliveries.
Fabuliv delivery arrangements to your home have been designed to ensure a zero-damage and hassle-free experience. Please contact us immediately if: You received a damaged or defective product, bring it in the notice of delivery personnel immediately at the time of delivery and report a complaint at customer care at email@example.com. Damage & defect will be assessed in 72 hours’, and a solution will be provided. If in the opinion of Fabuliv, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Fabuliv, to address the issue.
Any missing parts required in the assembly of the product should be immediately notified to the Customer Support team, so that they can be arranged to be delivered to you as soon as possible.
Custom made Orders
These special-order items are made to your individual specifications; therefore, we cannot accept returns or exchanges. We require a 50% deposit for all Additional Color, Additional Frame and Custom order merchandise. Once you place your order for Additional Color, Additional Frame or Custom merchandise, you have 72 hours to change or cancel. After 72 hours, your 50% deposit is nonrefundable. The 72-hour time frame begins as soon as you place your order and confirm your fabric selection in a store or online. For Personalization orders, the full amount is required at time of purchase; personalized items cannot be returned, exchanged or canceled at any time and are nonrefundable.
This product comes with a 3-year warranty which covers manufacturing defects, inherent termite and borer issues.
This limited warranty does not apply to:
Small cuts, scratches or damage during the cleaning process
Damaged caused by the incorrect installation of a product
Cracks during the random displacement
Product kept in contact to direct sunlight and water, resulting in decaying of wood
With time solid woods are encountered by minor cracks, called as checks, which are not included in faults and warranty as these checks do not hamper the life of a product.
As per the industry standards, unevenness up to 5 mm can happen because of the difference in surfaces and floor levels. In that case, there is not a warranty.
The Shades displayed across the range of products may slightly vary from the actual color. This may happen due to multiple settings in your monitor or viewing device (Laptop/ Mobile/Tab) or impact of our digital photoshoots. We request you to consider these minor variations as it would not be considered as a defect and hence would not be eligible for return.